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Serial number lookup
Case queue
| Waiting | Case | Status |
|---|
Status comes from what reaches tech@ (via cstech@), plus Cibes replies quoted in a dealer's follow-up email. Answers sent only from personal mailboxes are not visible, so the tech support team can set the status of any case. Manual statuses show who set them and when.
Emails by topic
Calls by topic (Monday, 12 months)
Dealer scorecard
Click a dealer for its consolidated action / training plan, or open all dealer plans.
| Dealer | Calls (12 mo) | Emails | Waiting | Most common issue |
|---|
Calls from the Monday.com technical call log export; emails from tech@ since history began. Use the most common issue to target dealer training.
Dealer recommendations
Suggested improvements for each dealer's tech line, based on the last 12 months of their calls and tech@ emails and their GoToSES records. Each one shows the evidence, real example questions and the GoToSES documents that answer them.
Calls in detail (Monday call log, last 12 months)
Calls per month
Priority
Call type
Lift type
Technicians
| Technician | Calls | Tech on site, waiting | Median response | Median call time |
|---|
Response = time from the call being logged to the technician calling back. Call time = Monday time tracking.
Most frequent callers
| Caller | Dealer | Calls | Usual topic | Last |
|---|
Installers who call most often are the first candidates for training.
Dealer call profile
| Dealer | Calls | Tech on site, waiting | Installation calls | Median response | Main lift type |
|---|
Call log
| Date | Cause for call | Response |
|---|